{"id":10158,"date":"2020-03-17T08:00:37","date_gmt":"2020-03-17T07:00:37","guid":{"rendered":"https:\/\/www.cyalume.eu\/?p=10158"},"modified":"2025-08-07T09:34:25","modified_gmt":"2025-08-07T07:34:25","slug":"covid-19-we-are-fully-committed-to-providing-you-with-the-best-possible-service","status":"publish","type":"post","link":"https:\/\/www.cyalume.eu\/en\/covid-19-we-are-fully-committed-to-providing-you-with-the-best-possible-service\/","title":{"rendered":"COVID-19 \u2013 Cyalumes commitment to continue serving you during this time of crisis"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\tDear customers, Dear partners,\n\nWe are currently experiencing an unprecedented major health crisis, with the Coronavirus epidemic turning our lifestyles and priorities upside down.\nThe scale of the epidemic is huge, and it is evolving rapidly, requiring us to adapt constantly.\n\nToday, the entire Cyalume team is mobilising to ensure continuity of service and enable production in Aix-en-Provence to continue under the best possible conditions. We assure you that we will do our utmost to ensure that the impact on you and your customers is minor.\n\n\u2013 With regards to placing or making purchase orders process,<\/strong>you can still contact Carole Hiller on +33 4 42 37 17 82 or via email\u00a0chiller@cyalume.com.<\/a>. Carole is present every morning to take care of the administration. Please communicate by email.\n\n\u2013 Regarding order preparation and shipping<\/strong>our team is continuing to operate as usual.\n\n\u2013 Regarding product availability<\/strong>we are awaiting a restock of raw materials, which should arrive shortly. The majority of our products are available and will remain so for the next few weeks.\n\n\u2013 Regarding deliveries<\/strong>we work with carriers who are also facing this unprecedented crisis. Delays may occur or delivery times may be extended.\n\nAs ever the commercial team remains at your disposal to continue the follow-up on various matters and to support you in any way we can:<\/strong>
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Tony Slaney<\/span><\/strong><\/td>\nDirector International Business Development<\/td>\ntslaney@cyalume.com<\/a><\/td>\n+ 44 1609 635 010<\/td>\nReachable all day long<\/td>\n<\/tr>\n
St\u00e9phanie Lapeyre<\/strong><\/span><\/td>\nSales Representative<\/td>\nslapeyre@cyalume.com<\/a><\/td>\n\u00a0+33 7 64 59 17 93<\/td>\nReachable all day long<\/td>\n<\/tr>\n
Carole Hiller<\/strong><\/span><\/td>\nCustomer Sales Representative<\/td>\nchiller@cyalume.com.<\/a><\/td>\n+33 4 42 37 17 82<\/td>\nReachable in the morning<\/td>\n<\/tr>\n
G\u00e9raldine Bello<\/strong><\/span><\/td>\nMarketing Manager<\/td>\ngbello@cyalume.com<\/a><\/td>\n\u00a0+33 4 42 37 17 86<\/td>\nReachable all day long<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\nRest assured, dear customers, that everything is being done to protect our employees, who are currently mobilising to meet the challenge!\n\nSafety is one of our core values. We apply the same principles throughout the company.\n\nWe will keep you informed of developments in the situation and of any measures we may need to take.\n\nKeep in touch as usual!<\/strong>\nContinue to ask for our help, we want to keep the smile and energy required to offer you quality service and products.<\/strong>\n\nTake care of yourselves and your loved ones, and let's stick together through this period.\n\nYours sincerely\n\nNathalie Rizzo<\/strong>\nCEO Cyalume Technologies SAS<\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Dear partner and customer,
\nAs the CEO of Cyalume Technologies SAS I would like to send you this brief message. We are currently experiencing a severe and unprecedented health crisis where the Coronavirus epidemic disrupts our life-styles and priorities, both personally and professionally.
\nIts scale and impact are virtually unprecedented and the situation is evolving rapidly and forces us to be constantly adapting ourselves.
\nThe entire Cyalume team is currently working to ensure continuity of service...<\/p>","protected":false},"author":2,"featured_media":10159,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[62],"tags":[],"class_list":["post-10158","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.cyalume.eu\/en\/wp-json\/wp\/v2\/posts\/10158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cyalume.eu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cyalume.eu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cyalume.eu\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cyalume.eu\/en\/wp-json\/wp\/v2\/comments?post=10158"}],"version-history":[{"count":15,"href":"https:\/\/www.cyalume.eu\/en\/wp-json\/wp\/v2\/posts\/10158\/revisions"}],"predecessor-version":[{"id":32840,"href":"https:\/\/www.cyalume.eu\/en\/wp-json\/wp\/v2\/posts\/10158\/revisions\/32840"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cyalume.eu\/en\/wp-json\/wp\/v2\/media\/10159"}],"wp:attachment":[{"href":"https:\/\/www.cyalume.eu\/en\/wp-json\/wp\/v2\/media?parent=10158"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cyalume.eu\/en\/wp-json\/wp\/v2\/categories?post=10158"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cyalume.eu\/en\/wp-json\/wp\/v2\/tags?post=10158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}